At Spider Hoodie USA, customer satisfaction is important to us. Please review our return and exchange guidelines for orders within the United States.

Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is unused, unworn, and unwashed
  • All original tags and packaging are intact
  • Proof of purchase is provided

Items that do not meet these requirements may not qualify for return.

Non-Returnable Items

  • Sale or discounted items
  • Final sale products
  • Items showing signs of wear or damage
  • Products returned without original packaging

Exchanges

We offer exchanges for size or eligible items (subject to availability).
If the requested size or item is unavailable, a refund may be issued instead.

How to Request a Return or Exchange

Please contact our support team before sending any item back. Include:

  • Full name
  • Order number
  • Reason for return or exchange
  • Photos (if the item is damaged or incorrect)

Return instructions will be provided once your request is reviewed.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refund Process

Approved refunds are processed within 5–7 business days after inspection.
Refunds are issued to the original payment method.
Original shipping fees are non-refundable unless the return is due to our error.

Contact Information

3440 Hollywood Boulevard, Ste 415
Hollywood, FL 33021
United States

Email: [email protected]
Phone: +1 213 575 3811
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (FL, USA – GMT-4)